Frequently Asked Questions
Draft for review. The development preview may differ from the policies and planned features described here.
General questions
1. What is StepSil?
StepSil is a marketing and discovery platform where businesses, startups, founders, freelancers and creators can showcase their projects and compete for visibility through leaderboards.
2. Who can list on StepSil?
Anyone aged 18 or above with a genuine business, project, professional activity or creator presence can apply, subject to our listing rules.
3. Do I need a registered company?
No. Individuals, freelancers and unregistered startups can participate.
4. Can creators list their social media profiles?
Yes. YouTube, Instagram and X creators can submit their respective profiles.
5. Can agencies list multiple projects?
Yes. Agencies and individuals can list multiple distinct projects, provided each has a different destination and meets our rules.
Leaderboard questions
6. What are the two leaderboards?
The 1-Day Leaderboard features newly approved listings for their first 24 hours. The ALL-TIME Leaderboard includes eligible active listings and retains their cumulative bids.
7. How are rankings determined?
Higher cumulative bids receive higher positions. When two listings have equal bids, the listing that reached that bid first receives priority.
8. Does my bid reset after 24 hours?
No. Your accumulated bid remains unchanged when your listing moves out of the 1-Day Leaderboard.
9. Does a higher bid guarantee customers or sales?
No. It determines relative leaderboard position only. StepSil does not guarantee sales, leads, visitors or conversions.
10. Can I increase my bid later?
Yes. You can make additional payments, which add to your listing's cumulative bid.
Listing questions
11. How long does my listing remain active?
An approved listing remains valid for 30 days.
12. When does the validity period begin?
The 30-day period begins after listing approval.
13. Can I pause my listing?
Yes, where the functionality is available. Pausing immediately removes it from public leaderboards, but the validity countdown continues.
14. Can I resume a paused listing?
Yes. Your existing bid is preserved, and your ranking is recalculated according to the ranking rules.
15. What happens when my listing expires?
It disappears from public leaderboards. You can pay the extension fee to reactivate it.
16. Can I change my website or social media URL?
The destination URL cannot be changed after submission. Please check it carefully before submitting.
17. Can I delete my listing?
Yes. However, voluntary deletion does not qualify for a refund.
Payments and refunds
18. What is the minimum initial bid?
The minimum initial bid is ₹9.
19. How much does an extension cost?
An additional 30-day extension costs ₹29.
20. Does the extension payment count towards my bid?
Yes. The ₹29 extension payment contributes to your cumulative bid.
21. What happens if my payment succeeds but my bid does not update?
Contact support@stepsil.com with your registered email, listing details and payment reference. We will investigate the transaction.
22. Can I request a refund?
Refunds depend on the circumstances and our published Refund Policy. Voluntary deletion and ordinary changes of mind do not qualify.
23. What happens if my listing violates the rules?
It may be automatically paused or removed from public visibility. You may appeal within 30 calendar days. Administrator-confirmed violations and unappealed moderation cases are subject to the applicable deduction rules.
Visitor questions
24. Can visitors explore listings without registering?
Yes. Visitors can browse public listings.
25. Do I need an account to save ideas?
Yes. Saving ideas requires an account.
26. Are listed businesses verified by StepSil?
Not necessarily. Listing approval does not represent independent certification or endorsement.
27. How can I report a suspicious listing?
Email support@stepsil.com with the listing link and relevant details.
Support
28. How can I contact StepSil?
For support, complaints, reports and appeals, contact: